Privacy Policy
1. Overview
This Privacy Policy explains how Vitanovas collects, uses, stores, and protects information when you visit our website, contact us, create an account, place an order, or interact with our services.
By using this website, you agree to the collection and use of information as described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
This may include:
- Name
- Email address
- Phone number
- Billing information
- Shipping information
- Account login details
- Order history
- Customer support messages
Payment Information
Payment information may be processed by third-party payment providers. Vitanovas does not directly store full credit card numbers or complete payment credentials.
Technical Information
We may automatically collect certain technical data, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referral source
- Time spent on the website
- Cookies and tracking data
Communication Information
If you contact us, we may collect the information you provide in your message, including your name, email, phone number, and the content of your inquiry.
3. How We Use Your Information
We may use collected information to:
- Process orders
- Provide customer support
- Send order confirmations
- Respond to inquiries
- Verify transactions
- Prevent fraud
- Improve website performance
- Maintain compliance records
- Provide product documentation such as COAs
- Send updates or marketing communications, when permitted
- Comply with legal, regulatory, or payment processor requirements
4. Legal and Compliance Use
Because our products are intended for research use only, we may use customer information to help verify that orders are lawful, appropriate, and compliant with our Terms of Service.
We may refuse, cancel, or review orders when necessary for compliance, fraud prevention, or legal risk management.
5. Sharing Your Information
We may share information with trusted third parties who help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
- Analytics providers
- Fraud prevention tools
- Legal or compliance advisors
- Regulatory authorities, when required by law
We do not sell personal information in the traditional sense.
6. Payment Processing
Payments may be processed by third-party payment platforms. These providers may collect and process payment information according to their own privacy policies and security standards.
We recommend reviewing the privacy policies of any third-party payment provider used during checkout.
7. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Support marketing efforts
- Improve customer experience
- Detect fraud or abuse
You may disable cookies through your browser settings, but some website features may not function properly.
8. Email Communications
If you provide your email address, we may use it to send:
- Order updates
- Customer support responses
- Product documentation
- Policy updates
- Marketing communications, when permitted
You may unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.
Transactional and compliance-related emails may still be sent when necessary.
9. Data Security
We use reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.
10. Data Retention
We may retain personal information for as long as necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our Terms of Service
11. Your Privacy Rights
Depending on your location, you may have certain privacy rights, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of marketing communications
- Request information about how your data is used
- Limit certain uses of your personal information
To submit a privacy request, contact:
info@vitanovas.net
12. International Users
If you access this website from outside the United States, you understand that your information may be processed and stored in countries where privacy laws may differ from those in your jurisdiction.
By using this website, you consent to the transfer and processing of your information as described in this Privacy Policy.
13. Children’s Privacy
This website is not intended for individuals under the age of 21.
We do not knowingly collect personal information from minors. If we learn that we have collected information from a minor, we may delete it.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or policies of third-party websites.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Your continued use of the website after updates are posted means you accept the revised Privacy Policy.
16. Contact
For privacy-related questions, contact: